The latest news and information from CCL
20th January 2011 – Ten ways to reduce Telephone Demand
With call centre costs growing year-on-year most large organisations are looking at how they can reduce their telephone demand. CCL has been working with many large organisations to help them reduce telephone demand…More
11th November 2010 - New contracts for Customer Consulting
Customer Consulting Ltd (CCL) has won a competitive tender to support E.ON’s Service Excellence Programme. CCL have been selected from a number of both large and small specialised consultancy firms on the basis of its track record of delivering measurable results for customers. The Service Excellence Programme will run from October 2010…More
2nd August 2010 - 42% of FTSE 250 Companies do not have a Customer Strategy
Over this summer CCL has spoken to 200 of the FTSE 250 companies and 4 in every 10 did not have a Customer Strategy in place. The companies with a Customer Strategy recognised…More