Customer led business growth

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  Recent Achievements

The real challenge is Implementation -
People, Politics,
Return on Technology

 
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 Designed direct channel pilot programmes for 2 pan-European companies.
 
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 Carried out 9 e-channel strategy/set up projects.
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 Carried out 8 outsource procurement projects and found appropriate partners for our clients.
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 Carried out 3 successful programmes specifically designed to increase the performance of outsourced operations.
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 Carried out performance improvement programmes for 8 large contact centres.
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 Implemented 6 customer-oriented cultural change programmes.
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 Set up global centre of competence to support direct channel development for a worldwide company including an intranet knowledge base.
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 Carried out a group-wide proficiency review across 30 group contact centres for a major bank.
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 Defined 4 customer management strategies.
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 Defined Direct Channel and Contact Centre strategies and Business Cases for 14 major blue-chip companies.
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 Designed and implemented 15 customer contact centres in the UK, Europe, Middle East and USA.
   
  Our largest project to date involved 28 different consultants and spanned 4 countries simultaneously.
  Our fastest project to date involved finding and setting up an outsourced provider in 4 weeks.

 
   

Customer Consulting Limited, 500 Avebury Boulevard, Central Milton Keynes, Buckinghamshire, MK9 2BE
Tel: +44(0)1908 441000 --Facsimile: +44(0)1908 547901 --www.customerconsulting.com