Recent Work


Over the last 7 years CCL has:

The real challenge is Implementation -
People, Politics,
Return on Technology




 
  • Designed direct channel pilot programmes for 2 pan-European companies.
  • Carried out 9 e-channel strategy/set up projects.
  • Carried out 8 outsource procurement projects and found appropriate partners for our clients.
  • Carried out 3 successful programmes specifically designed to increase the performance of outsourced operations.
  • Carried out performance improvement programmes for 8 large contact centres.
  • Implemented 6 customer-oriented cultural change programmes.
  • Set up global centre of competence to support direct channel development for a worldwide company including an intranet knowledge base.
  • Carried out a group-wide proficiency review across 30 group contact centres for a major bank.
  • Defined 4 customer management strategies.
  • Defined Direct Channel and Contact Centre strategies and Business Cases for 14 major blue-chip companies.
  • Designed and implemented 15 customer contact centres in the UK, Europe, Middle East and USA.

Our largest project to date involved 28 different consultants and spanned 4 countries simultaneously.

Our fastest project to date involved finding and setting up an outsourced provider in 4 weeks.

 

 

Customer Consulting Limited, 500 Avebury Boulevard, Central Milton Keynes, Buckinghamshire, MK9 2BE
Tel: +44(0)1908 441000 --Facsimile: +44(0)1908 547901 --www.customerconsulting.com