For
20 years we have pioneered the practice of integrating people,
process and technology to deliver an exceptional customer
experience and improved commercial return..... it can be
done!
§
Won
a global contact centre strategy tender for a large retailer.
Carried out a quick wins in the UK and USA contact centres,
which resulted in a 17% reduction in costs and significantly
improved service levels.
§
Raised employee
satisfaction with one client from 59% to 85%.
§
Raised the
NPS score for how a Train Operating Company handles delays
from 29% to 46%.
§
Saved the
same Train Operating Company £75,000 on an Automatic
Call Distributor.
§
Increased
retention of lost financial services customers for a large
insurance client from 0% to 40%.
