Our Results

 

 

In the last 2 years we have:

For 20 years we have pioneered the practice of integrating people, process and technology to deliver an exceptional customer experience and improved commercial return..... it can be done!

§ Won a global contact centre strategy tender for a large retailer. Carried out a quick wins in the UK and USA contact centres, which resulted in a 17% reduction in costs and significantly improved service levels.
§ Raised employee satisfaction with one client from 59% to 85%.
§ Raised the NPS score for how a Train Operating Company handles delays from 29% to 46%.
§ Saved the same Train Operating Company £75,000 on an Automatic Call Distributor.
§ Increased retention of lost financial services customers for a large insurance client from 0% to 40%.



Customer Consulting Limited, 500 Avebury Boulevard, Central Milton Keynes, Buckinghamshire, MK9 2BE
Tel: +44(0)1908 441000 --Facsimile: +44(0)1908 547901 --www.customerconsulting.com