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Case Studies
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Contact Centre Operational Improvement and Blue Print for Best in Class Customer Service Operation. |
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Customer Experience Improvement Programme across the back and front office areas of a leading life assurance company. | |
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Planning and implementing a strategy for improving Customer Information, particularly in times of Disruption. | |
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Developing Best In Class Call Centre Management: from strategy to implementation. | |
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Pan-European direct marketing capability and call centres. | |
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Planning and implementing a strategy for improving Customer Information, particularly in times of Disruption. |
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Defining and implementing a direct channel strategy for an international airline in order to achieve growth in direct business and improve customer service quality. | |
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Reducing costs and increasing efficiency through improving the management of outsourced call centre suppliers. | |
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Improving the performance of an outsourced telesales channel in the energy sector. | |
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Strategy and business case for centralising mortgage processing and customer service. | |
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Flexible, strategic, commercial and operational consulting support to meet short-term needs. | |
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Customer service strategy for pan-European Internet retail financial services. | |
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Customer Proposition led Technology Investment Plan and Group-wide Contact Centre Proficiency Review. |
