- National Express: Staff attrition reduced from 11% to 5% within 6 months
- Heathrow Express: 23% increase in customer satisfaction after programme launch
- Global IT Company: 20% uplift in UK turnover following set up of a direct sales operation
- Sky: 27% reduction in AHT within 4 weeks via improved use of knowledge management
- Aviva Life Retail: 37% improvement in sales conversion rate within 8 months
"It is a testimony to their work that the team is exceeding all their financial targets so soon."
Sales Development Manager, Orange UK
" It's an organisation that realises true customer value and doesn't outstay its welcome."
Vice President of Service, Orange UK
"Positive results in service levels and productivity were quickly realised."
President, Americas Region, The Body Shop
"They provoked fresh ideas… and gave us the focus to produce a top class, industry 'first'."
Project Manager, South West Trains
"With CCL we got a whole approach and an attitude that has stretched our thinking"
Commercial Director, Aer Lingus
"In relationship to other consultancies it's one of the most positive experiences I've ever had"
"The call centre built in the UK is now a showcase… CCL did an excellent job."
Corporate Marketing Director (Global), Heidelberg
"I was delighted with the results. CCL are excellent people to do business with."
Director of HR, LE Group Customers Branch